One of our kids in the centre came crying. After enquiring what was happening, the boy was upset because some else press on the lift button. He refuse to go into the centre. His dad brought him to the ground floor and allow him to press the lift button again, he was settled and willing to enter the centre door. Later he snatched a toy from his peer and refuse to say sorry. I led him to a quiet room and allow him to have some space. I explain to him the situation and consequences of his action. This time, he settled down quickly and willing to apologise for his snatching behaviour.
What I learn – It is important to stay calm in dealing with behaviour situation. Allow time and space for a child with behavioural issue to cool down. In doing so, he would be able to choose and be responsible for his behaviour more willingly.